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HELP CENTER

Find answers to common questions about your LUMIVEL experience.

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ACCOUNT & LOGIN

Sign in, profile, and security

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DAILY AURA

Vibe Check, Voice Vent, Quiz

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SOCIAL CIRCLE

Friends, Vibes, Chat, and privacy

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WEEKLY MOSAIC

History, streaks, and summaries

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WALLPAPERS

Local generation and lock screen

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SUBSCRIPTIONS

Mystic Gold, billing, and cancellation

FREQUENTLY ASKED

WHAT IS THE DAILY AURA?expand_more

The Daily Aura is your personalized emotional reading. Each day, you check in by speaking your thoughts (Voice Vent), writing in your journal, or taking the Synesthesia Quiz. Our AI analyzes your input and generates a unique aura color, a poetic reading, a wellness ritual, and a Sonic Vitamin soundscape matched to your mood and local weather.

WHAT IS A SPIRIT TOTEM?expand_more

Your Spirit Totem is an animated digital guardian — like a Crystal Butterfly, Neon Teddy, or Moonstone Owl. It breathes with your emotions: glowing when you're excited, sleeping when you're low. Some Totems are Legendary and require a Mystic Gold subscription.

DO YOU STORE MY VOICE RECORDINGS?expand_more

No. When you use Voice Vent, your audio is processed in real-time to extract sentiment and tone. The raw audio file is permanently discarded once your Aura is generated. We never store voice recordings on our servers.

WHAT ARE VIBES?expand_more

Vibes are lightweight, non-verbal interactions you can send to friends. Instead of typing a message, tap a Vibe: ☕ Coffee ("thinking of you"), 🤗 Hug (support), ✨ Spark (celebration), or 💜 Heart (love). Your friend receives it as a push notification.

HOW DO WALLPAPERS WORK?expand_more

Wallpapers are generated entirely on your device using your daily Aura's color palette. Choose from four styles — Waves, Marble, Mesh, or Particles — then set it as your phone's home or lock screen wallpaper. No data leaves your device for this feature.

CAN FRIENDS SEE MY AURA?expand_more

Only if you allow it. In Settings, you can toggle "Share Aura with Friends" on or off. When enabled, friends you've explicitly added can see your current color, primary emotion, and Totem. You remain fully in control of your visibility.

HOW DO I DELETE MY ACCOUNT?expand_more

Go to Settings → Delete Account. This permanently removes all your personal data, Aura history, friendships, and AI logs from our databases. This action cannot be undone.

WHAT IS THE WEEKLY MOSAIC?expand_more

The Weekly Mosaic is a visual summary of your emotional week. Each day you check in earns a colored tile. At the end of the week, AI analyzes your data to reveal your dominant emotion and emotional arc (e.g., "You started anxious but moved into flow by Thursday"). Premium users can view full month and all-time history.

HOW DO I CANCEL MY SUBSCRIPTION?expand_more

Subscriptions are managed through your device's app store. On iOS: Settings → Apple ID → Subscriptions. On Android: Play Store → Payments & Subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

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